FREE .. INDEPENDENT .. INFORMAL. A dispute resolution service dealing with disputes that individuals and small business have with their financial service providers. The Financial Ombudsman Service commenced on 1 July 2008.  The Financial Ombudsman Service is a merger of the BFSO, the Financial Industry Complaints Service and the Insurance Ombudsman Service.  The Banking & Finance division of the Financial Ombudsman Service now provides the dispute resolution service previously conducted by the BFSO.  For further information, please go to the Financial Ombudsman Service website - www.fos.org.au