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 | | Product Groups and Problems - Investigation Cases
| The profile of product groups in investigation changed this year, with an increase in the number of cases involving Consumer Finance. Last year, Consumer Finance represented only 17.2 per cent of all investigation cases. This year, the figure increased to 25.8 per cent. The main product identified in the Consumer Finance category in investigations was the credit card.
Disputes about Housing Finance continued to predominate, representing 26.5 per cent of investigation cases. Disputes involving Business Products comprised 22.5 per cent of investigations. This is an increase from 21.6 per cent last year. The merchant facility continued to be the subject of most investigations in this category.
The table below shows a comparison of the product categories that were the subject of a BFSO investigation and the product categories in cases that were readily resolved by members.
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